Job Detail

Urgent Requirement for Team Leader(back Office/ Backend Operations

BPO / Call Centre / ITES

Eureka Outsourcing Solutions Pvt Ltd.
Mumbai
Full Time
Category : Team Leader Salary : 250,000 Experience(s) : 1 Year

Overview

Industry:BPO / Call Centre / ITES Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations Role Category:Voice Role:Team Leader -(Technical) Employment Type: Permanent Job, Full Time

About Eureka Outsourcing Solutions Pvt Ltd.

We have a diverse business portfolio comprising of a mix of BPM and KPO services. Our expertise lies in designing & implementing technology based customized contact center solutions for client’s niche requirements. Our teams work in constant endeavor to provide cutting edge technology using Artificial Intelligence and Deep Learning Neural Networks to provide omni-channel solutions to manage customer service, support and end-to-end customer life cycle management.....With multiple offices and clients spread across the globe, team EOS constantly thrives for excellence and customer delight through innovation, for which we have won several awards and accolades across multiple forums.

Job Description:-

  • B.Com / M.Com.
  • Minimum 1 year of experience as Team Leader(Back office)
  • Should have working knowledge of Oracle / SAP
  • Experience in Supply Chain Management process
  • Knowledge of Order entry / Quote management in CRM / Oracle
  • Knowledge of Mail queue management & working on TAT / SLA for mail replies.
  • Each TL will handle a Queue of 20 to 22 people.

Salary:INR 2,00,000 – 2,50,000 P.A.

Industry:BPO / Call Centre / ITES

Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Team Leader -(Technical)

Employment Type:Permanent Job, Full Time

Keyskills

Back OfficeBackend OperationsTeam LeadingTeam Leader OperationsTeam LeaderTeam handlteam handlingOracleSAP

Desired Candidate Profile

    Please refer to the Job description above

Education-

UG:Any Graduate – Any Specialization

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

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