Job Detail

Opening for Phone Banking Officer in a Leading Bank- Thane

Banking / Financial Services / Broking

Mumbai Rozgaar Private Limited
Mumbai
Full Time
Category : Phone Banking Officer Salary : 275,000 Experience(s) : 0 Year

Overview

Industry:Banking / Financial Services / Broking Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations Role Category:Voice Role:Associate/Senior Associate -(NonTechnical) Employment Type: Permanent Job, Full Time

About Mumbai Rozgaar Private Limited

The Indian market is emerging out as, one of the finest places for job seekers. Considering the overall opportunity of employment in the market, we at Mumbai Rozgaar Private Limited have placed ourselves as one of the pioneers in sourcing trained and skilled manpower, to the overall Industry. Mumbai Rozgaar Private Limited is the dream of every individual, who comes to Mumbai or rest of India to seek a career opportunity. Who we are: Mumbai Rozgaar Private Limited which started as an entity to cater to a very small section of people has today metamorphosed itself by taking a giant leap to service a wide range of people into different Industries. Since Inception the group has always looked ahead in partnering with some of the great corporate giants. With an initial client base of 5-10 clienteles, today we have placed ourselves into a very strong diversified mode, Mumbai Rozgaar Private Limited currently caters to more than 25+ Industries and holds partnership for sourcing manpower with more than 400+ clients (PAN India) Since Inception the group has always looked ahead in partnering with some of the great corporate giants. With an initial client base of 5-10 clienteles, today we have placed ourselves into a very strong diversified mode, Mumbai Rozgaar Private Limited currently caters to more than 25+ Industries and holds partnership for sourcing manpower with more than 400+ clients (PAN India)

Job Description:

Requirement for Phone Banking Officer in a Reputed Bank – Thane

Location: Thane / Belapur

Designation:  Phone Banking Officer

Process:  Voice process (Inbound / Outbound)

Shift:  Females – Day Shift

Males – Day shift (Rotational)

Salary:  Freshers: 14k CTC

Experienced: upto 19k CTC (Depending on last drawn salary & interview performance)

Job role:

      • 1. Handling Customer Queries and Providing Information as per Defined Standards

 

    • 2. Effective Re dress of all Customer Complaints and Providing Solutions/escalating Problems
    • 3. Follow Up On Escalations and Closing Them
    • 4. Educating Customers About Bank’s other Products and Services
    • 5. Generating Leads and Passing Them to Concerned Department
    • 6. Providing Feedback to the Team Leaders About Product and Process and Contribute to the Improvement
    • 7. Educating Customers About Channel Migration
    • 8. Improve Efficiency as per Interactions and Feedback Received
    • 9. Updating Product and Processes in Data bank
    • 10.Dealing with Banking schemes.
    • 11.Pitching for banking products to the customers
    • 12..Achieving set targets for the company.

Eligibility Criteria:

    • -Should be a HSC / Graduate
    • -Should Have Good Communication skills in English
    • -Should be Flexible with Shifts
    • -Should be interested working in a banking sector

Benefits:

      • -Will be on the direct Payroll of Bank

 

    • -Each and every bank holidays will be given
    • -Can apply for Internal job posting

Salary:

      • INR 50,000 – 2,75,000 P.A.

 

Industry:Banking / Financial Services / Broking

Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Employment Type:Permanent Job, Full Time

Keyskills

phone banking officerbankscallingtelecallertelesalestelemarketinghdfc bankaxis bankicici bankyes bankwnstbsswiprovoiceinboundoutboundsalescredit card collectioncsecsr

Desired Candidate Profile

    Please refer to the Job description above

Education-

PG:Post Graduation Not Required

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