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Front Office Executive

Knowledge about IDS software would be preferred.

Platinum Group of Hotels
Ahmedabad
Full Time
Category : Hotel/Restaurant Salary : Experience(s) :  Year

Overview

S/he would be responsible for checking in and out the Hotel Guests, assisting our guest efficiently, courteously and professionally in all Front Office related functions, and to maintain a high standard of service and Hospitality at all times.

About Platinum Group of Hotels

Hotel Platinum Inn was conferred the title 'Most Promising Budget Hotel in Gujarat, 2014' after it won the prestigious 'Brands Academy Leadership and Service Excellence Award'. Recognized for its exceptional service and worldclass standards provided at affordable costs, our hotel's pride in their prime location, spacious accommodation, luxurious infrastructure, large banquet capacity and a supremacy in F&B, all of which constitute our USP. What sets us apart? • Close proximity to major highways, corporate offices, tourist attractions & shopping centres. • Spacious rooms of a minimum of 300 sq.ft. making it among the largest rooms in its category in Ahmedabad. • Eight banquets halls (including a board room) • 110 cover restaurant • 40 cover coffee shop We command a supremacy in providing a banqueting space for both corporate and social functions with crowd sizes varying from 10-1000 people. Tastebud tantalizing food and courteous service is our X factor positioning us among the leading hoteliers in Ahmedabad. Come visit us and experience quality at an affordable price!

Essential Functions

  • Greets, registers, and assigns rooms to guests.
  • Issues room key to guest.
  • Responsible for proper key control and other security measures.
  • Answers telephone in absence of telephone operator.
  • Transmits and receives telephone messages and sets up guests’ wake-up calls.
  • Date stamps, sorts, and racks incoming mail and messages.
  • Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
  • Keep records of room availability and guests’ accounts. Operates the front office computer system. Makes photocopies if needed.
  • Computes bill, collects payment, and makes change for guests.
  • Makes and confirms reservations.
  • Posts charges such as room, food, liquor, or telephone, to guest folio.
  • Makes restaurant, transportation, or entertainment reservations for guests
  • Deposits guests’ valuables in hotel safe or safe deposit box.
  • Checks out guests and inquires about their stay.
  • Promotes and supports Brand Voice and Brand initiatives such as Priority Clubs and Associate Programs.
  • Actively builds awareness of the Brand to guests.
  • Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy. Makes Manager on Duty aware of any guest complaints.
  • Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audit and inspection scores.
  • Confers and cooperates with other departments as needed to ensure coordination of activities.
  • Works toward a 90% walk-in conversion rate goal.
  • Ensures Inn compliance of all company policies and procedures.
  • Adheres to all safety procedures and informs management of any unsafe conditions.
  • Attends meetings and training as requested.

Special Skills and/or Abilities:

  • Excellent interpersonal communication and customer service skills.
  • Maintains professional appearance and demeanor at all times.
  • Knowledge about IDS software would be preferred.

 

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