Job Detail

Executive-cr Development – 1 Opening(s)

Resolution of voice complaints

Honda Motorcycle and Scooter India Pvt Ltd
Delhi
Full Time
Category : Services Salary : 475,000 Experience(s) : 1 Year

Overview

To develop strategy to reduce the customer complaints escalated to HMSI

About Honda Motorcycle and Scooter India Pvt Ltd

The foundation stone for the factory was laid on 14th December, 1999 and the factory was completed in January 2001. The initial production capacity was 1,00,000 units per year, which has been expanded to over 16,00,000 units. To meet the ever increasing demand of products, Honda has already initiated the construction of second plant at Tapukara, District Alwar, Rajasthan with the initial production capacity of 6,00,000 units per annum. Honda plant is equipped with state-of-the-art manufacturing technology to deliver products that have an edge in the market.

Designation Executive-cr Development – 1 Opening(s)
Job Description 1. To develop strategy to reduce the customer complaints escalated to HMSI
2. Improve the customer experience at the network
3. Analyse customer complaints
4. Filed visit to understand the actual situation & devise the strategy to reduce the customer complaint
5. Implement the customer complaint reduction strategy on pilot basis/horizontal deployment across all region
6. Monitor the complaints monthly/weekly/ daily basis & take corrective action.
7. Resolution of voice complaints
8. Liaoning with other departments to resolve the complaints.
Desired Profile Please refer to the Job description above
Experience 1 – 5 Years
Industry Type Automobile / Auto Anciliary / Auto Components
Role Associate/Senior Associate -(Technical)
Functional Area ITES, BPO, KPO, LPO, Customer Service, Operations
Education UG – Any Graduate – Any Specialization, Graduation Not Required, Diploma – Any Specialization, B.Tech/B.E. – Any Specialization

PG – Post Graduation Not Required

Doctorate – Doctorate Not Required

Compensation:  2,00,000 – 4,75,000 P.A
Location Gurgaon, Delhi/NCR(National Capital Region)
Keywords Implementation Corrective Action Customer Experience Customer Complaints Filed Service filed service engineer
Contact Ms.Purnima Bhargava
Honda Motorcycle Scooter India Pvt Ltd
Job Posted 2016-01-14 15:04:50.0
Reference HO-CR

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