Job Detail

Customer Service Representative

Sales , Retail , Business Development

Lanxess India Pvt Ltd
Mumbai
Full Time
Category : Customer Service Representative Salary : Experience(s) : 3 Year

Overview

Industry:Chemicals / PetroChemical / Plastic / Rubber Functional Area:Sales , Retail , Business Development Role Category:Sales Support Role:Sales Coordinator

About Lanxess India Pvt Ltd

LANXESS has invested a sizeable amount in India in the last few years, in greenfield investments, acquisitions and in upgradation of assets, which validates the potential of the Indian chemical industry. LANXESS is here to be a part of this growth and expects to grow its operations in the Indian subcontinent in the coming years. Manufacturing Facilities of LANXESS in India: Business Unit High Performance Materials commenced operations in Jhagadia in 2012 Business Unit Rhein Chemie Additives relocated to Jhagadia in 2012 Business Unit Material Protection Products relocated to Jhagadia in 2012 Business Unit Liquid Purification Technologies commenced operations in Jhagadia in 2010 Business Unit Advanced Industrial Intermediates has a production facility in Jhagadia since 2010 Business Unit Advanced Industrial Intermediates has a production facility in Nagda since 2009 Sustainability Projects: Waste water post treatment plant in Nagda operational since December 2012 Cogeneration plants in Nagda and Jhagadia operational since October 2010 Managing Director & Country Representative: Dr. Jacques Perez In all its activities around the world, LANXESS subscribes to the principle of sustainable development. The company’s goal is to bring in line economic, ecological and social aspects within its corporate strategy. LANXESS is a member of the leading sustainability indices Dow Jones Sustainability Index (DJSI World) and FTSE4Good. LANXESS is treading the path that is inherent in its name: Combined from the French verb 'lancer’ meaning to thrust forward and the English noun ‘success’, LANXESS represents the determined will to achieve and the readiness to embrace continual change.

Job Description:

    • Sales Co-ordination and Administrative support for business units, Provide timely and effective administrative support to a sales team, unit or department.
    • Coordinating with agents for orders, dispatches
    • Follow up for payments, C-Forms & F-Forms with the customers.
    • Sales Data collection and reporting.
    • Time-to-time updating of customer master.
    • May require to visit customers on need basis.
    • Process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time.
    • Draft sales documentation, proposals, reports, and correspondence such as sales contracts and maintenance agreements.
    • Make standard calculations to accurately compile and report statistics.
    • Perform background1research on customer accounts, prospects, competitors, and industry trends to support the sales team’s activities.
    • Answer internal and customer enquiries on product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately.
    • Communicate with staff from other areas in the organization, such as production,warehouse, transport, or distribution, to confirm the status of1orders and resolve customer complaints.
    • Use databases or other computerized systems to maintain up to date

Salary:Not Disclosed by Recruiter

Industry:Chemicals / PetroChemical / Plastic / Rubber

Functional Area:Sales , Retail , Business Development

Role Category:Sales Support

Role:Sales Coordinator

Keyskills

DistributionAdministrationSales CoordinationCustomer ServiceAdministrative SupportCustomer ComplaintsCustomer MasterData Collectionback officesales supportsales coordinator

Desired Candidate Profile

    • 3-5 Years experience into Sales Co-ordination and Administrative support
    • Should be able to handle back office operations independently
    • Good Communication and coordination skill at all levels
    • Handling and Solving customer queries
    • Must have experience in SAP
    • Fluency with Microsoft Excel, Word and so on

Education-

UG:Any Graduate – Any Specialization, B.Com – Commerce

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