Job Detail

Customer Service Associate

ITES , BPO , KPO , LPO , Customer Service , Operations

Damco India Pvt Ltd
Mumbai
Full Time
Category : Customer Service Associate Salary : 400,000 Experience(s) : 2 Year

Overview

Industry:Courier / Transportation / Freight / Warehousing Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations Role Category:Voice Role:Associate/Senior Associate -(NonTechnical)

About Damco India Pvt Ltd

Damco, one of the world’s leading third party logistics providers, specialises in delivering customised freight forwarding and supply chain solutions. The company provides services in 300+ locations across 100+ countries and employs 11,000+ people. In 2015, Damco had a net turnover of USD 2.74 billion, managed 2.9 million TEU of ocean freight and supply chain management volumes, and air-freighted 180 thousand tonnes. Damco is part of the Maersk Group. A global network of logistics professionals We manage and serve some of the most advanced supply chains in the world; in a diverse range of industries. With a relentless focus on simplifying complex supply chains, we uncover efficiency improvements that enable our customers to cut their inventories, reduce operating costs, and make significant short-term savings for long-term competitiveness. Global presence with a local touch In every Damco office around the world, we have local people who speak the local language and understand the local communities. In key origin markets, particularly China, we offer market-leading capabilities. As one of the world’s leading operators in emerging markets such as Africa, the Middle East and Latin America, we enable our customers to access new sourcing areas, customers and business opportunities with our established network. From single shipments to integrated supply chain management Our hands-on services and strategic solutions are extensive and customised to meet our customers’ every need. So whether it’s a competitive rate for an urgent shipment or a strategic partner who can identify and create short-term efficiencies and build up long-term competitiveness, our team of logistics professionals is ready to help.

Job Description :

          Position Summary  This position is expected to build relation with customers and delivering according to the commercial and operational targets defined by the

TeamLeader 

        and Branch Manager.

The incumbent is also responsible for the polite communication of informed product specifications and premier customer service.

Job Responsibilities

Consignees
Deliver as per SOP
Reporting to destination / origin using MIS
Customer service
Exception management

Shippers
Coordinating day to day contract
Customer assistance
Ensure all booking FCR / CLR /are done using Shipper portal
Operational coordination
Assisting in accounts receivables (coordinated with OTC)
Timely and correct MODS update (as per procedure with GSC)

Other Responsibilities
Improve process and productivity
Documentation and its dispatch
Telephone etiquette
Thorough system knowledge
Live our values

Key Performance Indicator
Operations Objectives
a) Booking Timelines
b) Timely Approvals
c) Shorter dwell time of cargo & faster stuffing
d) ASN (where applicable)
e) BL release (as per Client requirement)
f) Document Dispatch (as per Client requirement)
g) CS Timelines
h) Operational Stability & back-up planning
i) DQ Monitoring
j) having checks & balances for all processes
Commercial Objectives
a) Sell LSS & Trucking
b) Adhoc Charges (Late bookings / manifests / cargo receiving / FCR Release / warehousing)
c) Accommodating Shippers & consignee requests wherever possible
Outstanding DSO Collection
Invoicing on ETD

Education:
Bachelor’s degree or equivalent in business or related fieldExperience:
Minimum 2 year of experience in handling SCM / FF customer

Language:
The position requires excellent English in written and verbal communication skills

Others:
Proactive, Self Starter who can work alone and extend support to colleagues
Good problem solving skills with the ability to anticipate and resolve problems
Ability to spot opportunities and provide inputs to sales team.
Assertive with a professional attitude
Strong people management skills

Salary:INR 2,00,000 – 4,00,000 P.A.

Industry:Courier / Transportation / Freight / Warehousing

Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Keyskills

Operations Customer service Customer Care Customer service Executive Customer Support Customer Care Executive

Desired Candidate Profile

      Education:
      Bachelor’s degree or equivalent in business or related field
      Experience:
      Minimum 2 year of experience in handling SCM / FF customer
      Language:
      The position requires excellent English in written and verbal communication skills
      Others:
      Proactive, Self Starter who can work alone and extend support to colleagues
      Good problem solving skills with the ability to anticipate and resolve problems
      Ability to spot opportunities and provide inputs to sales team.
      Assertive with a professional attitude
      Strong people management skills

Education-

UG:Any Graduate – Any Specialization

Doctorate:Doctorate Not Required

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