Key Result Areas 1. Order processing and verification 2. Service levels 3. Follow up and Coordination 4. MIS 5. Payment and Collection 6. Safety
The incumbent would be responsible for:
1. Processing Sales and Service Orders in the system as per the time lines and ensuring maintenance of service level agreements
2. Processing of orders as per the SOPs and as per various discount schemes prevalent.
3. Checking sanctions for discounts above normal and keeping track of orders booked against the sanctions received.
4. Understanding of statutory compliances like VAT, WCT, Excise Duty and Service tax
5. Reviewing of exception report on price/ realization of all companies to be taken up every month & study for discrepancies.
6. Following up with the businesses, logistics team and HO for availability of stock, indent mismatch, credit limits, tracking of pending ‘C’ forms, etc.
7. Coordinating with customers / Dealers for order fulfillment and PODs (Proof of delivery)
8. Coordinating for product replacement as per PRA (Product replacement approval) Process.
9. Closing of Audit queries related to order processing.
10. Verifying transporter bills.
11. Handling of WDs queries regarding billing/settlement of claims / cheques utilization etc. and interface for the Wholesale Dealers (WDs) with Sales/Service/Logistics & Accounts teams.
12. Training Wholesale Dealers \ Sales \ Service on various subsystems like WBDS (Web based dealer system)
13. Generating customized MIS to serve all businesses.
14. Monitoring and improving work method and back office productivity
15. Hazard identification and taking corrective action as per the safety norms
|Desired Profile||Please refer to the Job description above|
|Experience||1 – 6 Years|
|Education|| UG – B.Sc – Any Specialization, B.Com – Commerce, B.A – Any Specialization, B.B.A – Management, BCA – Computers
PG – Post Graduation Not Required
Doctorate – Doctorate Not Required
|Compensation:||3,00,000 – 4,50,000 P.A|
|Location||Delhi/NCR(National Capital Region)|
|Keywords||Dealer Sales Service Tax VAT Wholesale Payment Collection Back Office Order Processing Order Fulfillment Service Level|
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